top of page

Alcohol Awareness & Conflict Management Training

Alcohol Awareness & Conflict Management

Course Aim

​

​

To ensure all licensed premises staff follow the laws under the Licensing Act 2003. 

​

To ensure all staff are safe from any incident in which a person is abused, threatened or assaulted in circumstances relating to their work.

Alcohol Awareness & Conflict Management

Course Content Includes

  • Personal License

  • Licensing offences

  • Intoxicated / under age sales

  • Consequences

  • Service refusal

  • Conflict management

Course Details:

Alcohol Awareness & Conflict Management Training conducted at your premises.

It can accommodate up to 15 delegates 

​

Three  hour course:

​

Includes all course handouts, an experienced trainer with over 25 years of experience in this field. 

​

Role play is an essential part of the training when gaining experience in service refusal. 

​

Ideal for: 

  • Pub staff

  • Hotel staff

  • Event staff

  • Retail staff

  • Any licensed premises staff

​

bottom of page