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Conflict Management / Resolution Training

Conflict Management /Resolution Training

Course Aim:

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To build knowledge on preventing conflict situations from arising and feel more confident in being able to deal with situations if they arise. 

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Training for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. Gain a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

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Ideal for lone workers and customer facing roles.

Conflict Management /Resolution Training

Course Content Includes

  • Workplace violence

  • Health and safety legislation

  • Conflict Customer Service

  • Importance of positive and constructive communication

  • Constructive communication

  • Body Language and barriers

  • Communication process

  • Barriers to communication are

  • What triggers are in conflict situations

  • What inhibitors are in conflict situations

  • The 5 steps of conflict resolution

Course info:

Our Conflict Management Training is conducted at your premises.

This 2 hours training course is for up to 20 delegates 

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